A Proxy Mate · Louisville, KY · Serving KY · IN · OH
I'm that guy. And if I'm not — I probably know the guy who is.
Life's busy. Some things just take time — and all the technology in the world doesn't replace the hours you have to put in to actually get something done. Billing disputes. Insurance headaches. The contractor who won't call back. The couch that never showed up. That's where I come in.
Who We Are
My name is Steve Hallam. I've spent years in commercial credit and collections — which means I know how to navigate bureaucracy, document a case, escalate the right way, and stay patient when the other side is counting on you to give up.
I started A Proxy Mate because I kept seeing the same thing: people with completely legitimate problems who just didn't have the time or energy to see them through. So they walked away. Left money on the table. Let it go.
I don't let it go. That's the whole service.
And then there's Renata.
Renata Hallam brings 40+ years in childcare and elder care — an Associate's degree in Child Development, CPR certification, a CDL license, and the kind of genuine concern for people's wellbeing that you simply can't fake. She's the person you want sitting with your mom, picking up your kids, or running the errand that requires a human being who actually cares how it goes.
He's that guy. She's that gal. Between the two of us, we've probably got it covered.
"You could probably handle this yourself. You're a capable person. But you found this page, which means you don't have the time. That's enough. I'm that guy."
— Steve Hallam · [email protected]
"Forty years of showing up for kids and families taught me one thing: people need someone they can trust to actually care about the outcome. That's me."
— Renata Hallam · [email protected]
What I Handle
Erroneous charges, surprise fees, cancellations that won't stick. I document it, escalate it, and follow it until it's resolved.
Medical bills, claim denials, coverage confusion. I organize the paperwork and stay on them so you don't have to.
The job that's half done, the refund that never came, the contractor who stopped returning calls. I pick it back up.
When you've been transferred four times and gotten nowhere. I know how to get to the person who can actually fix it.
Unpaid invoices, collection follow-up, vendor disputes. For small businesses that don't have time to chase what they're owed.
Yard sales. Waiting for deliveries. Neighbor conversations. If it needs doing and you don't have time — describe it and let's talk.
Renata brings 40+ years of childcare experience, a Child Development degree, and CPR certification. Transportation, coordination, and trusted hands-on help for your little ones.
Errands, appointments, companionship, and coordination for aging parents or loved ones. Renata's warmth and experience make her someone families genuinely trust.
CDL licensed and experienced behind the wheel. Grocery runs, appointment rides, pickups and drop-offs — handled reliably and with care.
How It Works
Tell me what's happening. No need to organize it — that's my job.
Every engagement has a beginning and an end. We agree on what success looks like before I start.
I document, communicate, escalate, and follow up. I'm standing in your shoes — acting on your behalf.
You'll know where things stand without having to ask. No black holes.
Defined completion. You get a summary of what happened and what was accomplished.
The Honest Part
I'm good at this. I'm patient. I'm emotionally intelligent and I don't quit easily. That's what you're hiring. But finding me didn't change the world — it's still full of people and organizations that won't yield to anyone, no matter how persistent or well-organized the approach. I'll tell you when we've hit that wall.
Where I Work
In-person engagements. I'll show up, sit in your driveway, make the call, handle it on the ground.
Remote engagements across the tri-state region. If it can be handled by phone, email, or documentation — distance doesn't matter.
If your problem lives online or over the phone, geography is irrelevant. Describe it and let's figure it out.
What It Costs
Quoted before we start
For defined tasks with a clear beginning and end. You know what you're paying before I begin.
Per hour, depending on complexity
For ongoing or evolving situations. Tracked honestly, billed transparently.
Monthly retainer available
For businesses needing regular administrative follow-up, collections support, or dispute management.
First conversation is free. Always. We'll talk through what you're dealing with before any commitment is made.
Get In Touch
No forms to prepare. No organizing required. Just describe the situation as best you can and I'll get back to you within one business day.
Or fill out the form below and we'll reach out to you.